Some people get irritated if engineers are early, but most of us are much more annoyed annoyed when they are late. An american study from TOA Technologies has shown that if an engineer is 1 hour late then 42% of clients feel angry. If an engineer is 2 hours late 37% would post a complaint online and 29% would cancel and never use the company again. At Black Box Business Support we provide remote support solutions to allow us to help our clients to receive immediate solutions if at all possible. Simple solutions to take the pain out of IT.